And the jack for the headphones is in the storage cupboard meaning you have to keep it open? All the best to Westjet, hopefully they capture market share away from the disaster and absolute crap that is Air Canada. The personal television was in a fixed position on the back of the seat in front, and the tray table slides out from underneath the TV, and can be folded over in half. Otherwise, great looking cabin and food. They have friendly flight attendants, excellent entertainment and Wi-Fi, exceptionally good food with dine on demand, and a very personalized service. As a OW Emerald I feel my status means nothing with Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. Or maybe there were some trainees onboard. WS Rewards elites get Plaza @John My advice is travel with layers. Check in. That was my one criticism in my feedback to the carrier post-flight. Your feedback is important in helping us keep our community safe. Food service was excellent but interestingly, equally slow. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. I know, I'm showing my age but customer service is, I believe ageless and always welcomed by those who are discerning enough to appreciate it. Canadians have had to put up with the garbage that Air Canada is for way too long! WestJets 787 has a top notch entertainment selection. Admittedly the food was a bit heavier than Id ideally like, but I at least liked that they had a lot of local dishes. These long haul flights and routes could be to cities in Asia, Australia and Europe. @ Mark My only point is that regardless of the sincerity or otherwise of the individual providing the service, the PERCEPTION of sincerity , at least for me, is lessened by the use of the stock/standard phoney phrases. Tables individually laid up, espresso based drinks. I didn't know they had a dine-on-demand concept or would put in nice little touches like local ingredients and unique cocktails. I once forfeited the business class meal and slept the entire time. Or pay with 140,000 points + CAD$1,479. Is this your first time in WestJet business class? It depends on the schedule offered by WJ and AC and also if you are a Flying Blue member you just stick to WJ i guess. It's tough to achieve. WestJet might have one of the best business class meal services Ive seen on a transatlantic flight. Most helpful comments ( as chosen by the OMAAT community ). Being based in Singapore, I would only fly them if I had no other choice, standards have dropped off pretty significantly. Must keep an eye out for new 787s. {external-icon} Indicates external site which may or may not meet accessibility guidelines and/or be translated. After two years of working almost every single day in the land Continue reading This Life in Trips 2 Shares WestJet offers all business class passengers a very nice amenity kit with a good selection of amenities, including items from Province Apothecary. WestJet 1 Do you know when their party in the sky is going to be bookable? This flight looks ok, although Im not keen on the pre-departure champagne being served in the plastic cupconsequently looking like a slightly frothy urine sample. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Seat: 4A (Business Class). Even the salt-and-pepper shakers were stylized! If cold, add one. Schedule is subject to change without notice. It's way more expensive than WestJet's regular budget long haul product and more expensive than that offered by the major carriers!? Please advise. My main was served 3hr20min after takeoff Flights from SIN-LHR, AMS,FRA and SIN-NRT,LAX,SFO. Please see our supported browsers. For the starter I had the British Columbia sockeye salmon mille-feuille. Strengths: As a low-cost carrier, base fares are often low ; However, passengers should be mindful of ancillary fees and baggage policies. You'll find a lot of unique wares on the WestJet 787, like a blue bowl and a cutlery napkin holder made of hammered steel. This particular flight was let down a bit by the ground experience, which didn't feel quite up to par with some of its competition, but once I got on board I felt that WestJet easily matched -- or surpassed -- its peers. Frequent travelers give the airline an average rating of 7.1/10.. Years ago I worked at DL when they transitioned from 3 class to 2 class (with a significantly more robust than before J class meal service). What is the advice of those who have travelled in business class? Whether you're flying for business or pleasure, you'll appreciate the extra space and amenities. In addition to NA carriers, I find almost all quality airlines in Asia and the Mid East (I have less sampling time on others) make an effort with the senior crew members giving a personable welcome to premium travelers in First and Business. Reminded me of Wardair or Canadian Airlines but better. Cuisine: Pizza Neighborhood: Lindale Website: www.pizzahut.com See Map - Get Directions. I was tired and the cabin crew was very quiet, even the way they walked. Heather Yourex-West reports - May 13, 2019 The proposed $3.5-billion bid by Onex Crop. Depart: 7:20PM Just like I'm not a fan of critics reviewing restaurants weeks after opening, I'm not a fan of people reviewing new airline products weeks after launching (in this case, days). Good review and a very important part about service times. View the current offers here. How are the FB Award redemption rates for WS J? @JW: Having lived in Singapore too, I get the impression that Singaporeans have a bit of a love-hate relationship with SQ. Got adjacent seats in row 1,anyone know if in the middle you can speak to the person next to you, in this case my good lady, or is there a screen? Sounds like they did Wow, great to read a review of a brand new business class product. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. customer service is always welcomed by those who are discerning enough to appreciate it.. Still best airline, Qatar that is. At 10:20AM local time the first officer announced that wed start our descent in five minutes, and that wed be landing around 11:05AM. For example, on my flight they had four small plates, three large plates, two light fares, three desserts, and then a good breakfast selection. They have a dine on demand menu with an extensive selection. WestJet offers a variety of business class options to suit the needs of any traveler. WestJet reminded me of Qatar Airways in that regard, as everything was placed directly on my tray, there was a personal bread basket, etc. Does it really sound like a teething problem? @Janet, what a nonsense! Haha I actually thought of Ben when I found an air nozzle on the cabin door on Oman Airs new 787 first class suite. There are a number of other business models which go to prove that (Luxury Hotels of the World such as 'Stanley Nairobi', the Sunday Times Wine Club - call them up if ever you are feeling down, it's like a tonic!, even Eurotunnel Customer Service team stand out). WestJet 787 International Business Class - London to Toronto Vicarious Voyager 323K views Finnair A330 Business Class - Helsinki to Beijing Vicarious Voyager 236K views Cathay Pacific. Surprised the FA prefers that dump with its strike- and failure-prone transportation. @ Richard Toscano -- It all depends where you're originating. Miles? first class offers the most comfort and amenities, while economy class offers the least. I love that they have their own beer! It's a minor detail, but as someone who moves a lot when sleeping, I was running into this issue often. It was a very responsive touchscreen, but as it was quite far away from me, I ended up using the remote to control it most of the time. Its why I like the more self-confident and self-contained service culture of, say, KLM or Qantas. My point was that airlines are increasingly focused on the passenger experience (especially in premium cabins). As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. Interesting that it was the same in Biz on your flight. Took 4 hours to just get me the first plate from GRU-DOH. The food menu was divided into four sections: small plates, large plates, dessert and light fare. which seems strange or is there a gap in the lid? Then to the left of the seat was a literature pocket. Obviously you are paid to be there, and paid to be nice to me. Special Dietary Requirements The airline provides a selection of eight special meals which can be arranged by calling the airline call centre up to 24 hours in advance. Travelling as couple and want to sit together. Advertised prices, taxes and fees may fluctuate based on exchange rate. For dessert there was a spectacular sour cherry pie. Cheese enchiladas with Spanish rice, green chili sauce and street corn. Why would I take WS to London? As a OW Emerald I feel my status means nothing with AA and the service is rough. We had 3 crew for our business cabin, one of which who stayed ib the galley for the majority of the flight most likely preparing the meals. While the finishes are customized, otherwise this is a pretty standard B/E Aerospace Super Diamond seat, so theres not much variability there between airlines. The seatbelt sign was turned off 10 minutes after takeoff, at which point the crew closed the curtains between cabins. Yes, I know. [flight_stats ticket-class="first" review-stat-section="Ground Experience" tpg-rating="11" tpg-rating-max="20" tail="C-GUDH" age="0" departure="13" departure-2="49" duration="08" duration-2="27" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. Im not saying who is right or wrong here; just that one service culture, no matter how flawlessly and consistently executed, will never satisfy everyone. Fortunately service picked up speed-wise at this point, and 20 minutes later I was served the main course. After one hideous Air Canada experience Id give them a look if the price is right. Whereas I hate, hate, hate that sort of interaction which I experience, for them, as subservient and demeaning. I had a feeling I'd be too full for dessert, and I was right. Thanks. All rights reserved. I think its Virgin has English meat pies on some menus. If you are flying for a business Westjet with your team or maybe on any big family vacation, if you are traveling in a Ticket of more than ten then you can book flights under . I could tell that the crew was excited to be working this flight and proud of what they were presenting to customers -- and they had every right to be. What makes you think you are in the majority in thinking they matter? WestJet, your business class is so close to being one of the best transatlantic business class products out there. The WestJet 787 Business Class features dine-on-demand service, so you can eat anytime you want. @ Anthony -- See this post for all of their current route plans: Also provided was a pair of over-ear headphones, which I used for a short time before switching to my Beats Studio 3s, as they weren't all that great. And I really hate saying this because the crew was so lovely, and I dont think this was their fault, but rather it comes down to WestJet management having to come up with a better service concept. Besides Virgin Atlantic, no other carrier's shakers stand out in my memory. Lanson was their champagne on offer. Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. Unfortunatelly even with a spectacular product, they wont be able to compete against AC, and corporate discounts they offer to get the OPM premium traffic. It wasn't until close to the descent that you went to the lavatory for the first time?? Update: See here for my full review of WestJets 787-9 business class. WestJet business class salt & pepper shaker. The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed me. Prices will be updated at least every two hours. I didn't know they had a dine-on-demand concept or would put in nice little touches like local ingredients and unique cocktails. Second, the airline has begun receiving brand-new Boeing 787 Dreamliners, equipped with a very competitive-looking business-class product that it flies between Canada and Europe. The meals available are: Cabin service started shortly after I sat down, with a flight attendant offering me one of WestJet's signature cocktails: Gold Peak slightly sweet green tea, cranberry juice, vodka and lemon. WestJet business class signature cocktail & popcorn. 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