You want to spend time enjoying your home, not running it. I was moved to BG last October when my supplier went bust. Unplug your smart energy monitor. Youll need to sign in with your British Gas online account, or register to create one. - Submit meter readings for more accurate bills - Book an annual boiler service* - Top up your smart pre-pay meter . My app didn't show gas usage either, nor was gas usage displayed on the home display. The developer, British Gas, indicated that the apps privacy practices may include handling of data as described below. Each region of the UK has its own gas and electricity distribution network operators (DNOs). Whats more, youll soon be able to book engineers for other types of problems, from plumbing and drains to home electrics. to new premises? You can submit your opening meter reading online. Sending us regular meter readings helps us to give you accurate bills. Read 2 more reviews about British Gas Evolve. If a bill is not yet due we will use the meter reading to make sure your next bill reflects your consumption. Heres a list of the tasks that you can complete without having to talk to anyone on your online account: If youd like to access your British Gas online account you can click the button below or click here to find out more about your British Gas account. Give us a call now, sit back and let us do the work. But they do give us more accuracy around your billing. So please can we get this fixed. If theres something you cant yet do on our app, chances are you can do it online at britishgas.co.uk. In order to get your new gas card, follow the below steps: If youd like to call British Gas regarding a recent bill or making changes to your account, youre in the right place. Ferris 0. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. Your bill will reflect any price changes which may happen. account, Switching my You can change your cookie settings at any time. - Top up your smart pre-pay meter. British Gas and EDF Energy online accounts are having problems so you can't. @BritishGas @edfenergy @MartinSLewis If I was a little bit more cynical I might think this was intentional Adrian . To submit your meter readings either go to the British Gas App or click here . Dont rely on your smart meter either, if you have one. including design and maintenance to training. Lets face it: paying a bill isn't fun. meter self-read . If you require further help setting up SmartThings Energy contact the SmartThings team at support@smartthings.co.uk or via web chat here. If you are having difficulty reading your business energy meter then see our handy, visual guide on how to do so. Gas meters generally record the volume of gas consumed in cubic feet (ft) or cubic metres (m) although consumers are billed in kilowatt hours (kWh). if you get a replacement meter- Automatic backups to iCloudPRO USER FEATURES (via a ONE-TIME in-app purchase)- Removes the restriction on meter numbers, e.g. If neither of these are the problem, you should contact British Gas through their live chat service or by calling 0333 202 9816. You can also book an engineer through the app and your online account if you need one. When reading a gas meter, read and write down the numbers as shown on the dials from left to right (opposite of an electric meter). You need the first 5 digits from the left if youre reading your electric meter. Share. If youd like to apply for the Warm Home Discount, theres a dedicated application form that you can see below: For all other queries, you can call British Gas on 0333 202 9802, The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. Apple's iPad APP OF THE WEEK (UK and Ireland), March 2011AppStore Rewind 2011, one of Apple's favourite iPhone finance apps of 2011 (UK and Ireland)Closely monitor your household energy and water usage and the chances are you will SAVE MONEY!This useful application makes it easy to monitor your household utility meters. This is because our engineer takes an up-to-date reading from your old meter during the upgrade, and your smart meter then submits readings automatically. Brits are reporting problems in submitting their meter readings online, after a number of energy suppliers ' websites experienced technical difficulties on Thursday. This corrects the volume of gas to account for temperature and pressure (as gas expands and contracts). The smart meter display became useless as well saying connecting to smart meter. If you experience issues with your wi-fi connection, you should contact your internet provider directly. We use some essential cookies to make this website work. We encourage you to carry out your own independent research and seek advice where necessary to aid your decision making. electricity, New gas & Submitting up-to-date readings before then will prevent companies from estimating electricity use and charging the higher rate for energy used before the price is increased, energy experts have said. Greg Jackson, chief executive of Octopus Energy . The new app's 'Billing' feature lets you take care of your energy bills in a few taps, with the option to pay by card, Google Pay or Apple Pay. Appalling from such a large company that makes billions in profits. 020 3992 7717. price plans. Once youre in, you can check your account details and switch tariffs in the About me section. E.on and E.on Next - readings can be submitted for five days after 1 October . alerts, Paying my Your meter should have 'G4' and 'GWi' printed on it. The usage cost shown for my meters is inaccurate and most just show 0.00, since you need to go through heaps and bounds to get to that place in the menu where you update the prices, and your average user like myself just cant be bothered. in. Step 1. Social channels. Discover more energy saving tips here: http:/. 120 Posts. Energy We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Smart Meter - no data in British Gas App since mid Feb. 14 March 2022 at 10:30AM in Energy. We are continuing our quest to make our app more stable and have made fixes and optimisations in this update.Top tip: keep notifications switched on to get the latest news. When I rang up to rearrange a visit I was told a part wasn't available. contactDownload the app Make a complaint Fix my smart meter Give a meter reading Talk about my bill(s) Get a new top-up key/card Switch provider or tariff Talk about something else Apply for the Warm Home Discount. with my online account, Browse Nov 25, 2022. those submitted to your supplier)- View your usage and costs since your last bill, as well as an estimate of when and how much your next bill will bePOWER USER FEATURES (via a ONE-TIME in-app purchase)- Additional meter types, reading combinations and ways of calculating usage- Support for rate changes, if/when you switch supplier or they change your rates- Support for resetting your readings, e.g. Remember, the more often you send us your readings, the more accurate your energy bills will be. Don't worry though, you can still submit your latest readings online at Submit a meter reading - British Gas. 3. This app connects you to your British Gas smart energy monitor and lets you check your energy use from anywhere . If youre leaving us, we'll need a final meter reading so we can charge you correctly for the energy youve used and send you a final bill. A problem for another day, but glad it worked for you too! if I pay for anything online or otherwise, the balance in my bank account shows this payment but the British Gas account app has no bearing on what credit is actually on my smart account at that precise time. Love the app! write down the number from left to right. Your bill will also reflect any price changes which may happen. If you're joining us, we'll need an opening meter reading so we can charge you correctly for the energy you use when you leave your previous supplier. You'll need to enter your email address, account number and postcode. Let us set everything up for you and leave you with one less thing to think about when moving house! You should start getting bills with accurate readings in a few days. I dont know what half of the functions do. Updates never make it any better and it's a pointless exercise in frustration. Get stock market quotes, personal finance advice, company news and more. To help us improve GOV.UK, wed like to know more about your visit today. The British Gas app is free to download from both Google Play and the App Store. The online site was then changed this summer and the options to view the gas and electricity usage removed. What should be relatively simple tech, just doesn't work. Once youre in, you can check your account details and switch tariffs in the 'About me' section. safety advice, Ways to You can check if you can get extra help from your energy supplier. write down the number from left to right. However, the Office for Product Safety and Standards is only responsible for gas meter accuracy and complaints about billing should firstly be directed to the supplier concerned. Second, online account detailed view is not showing any meter reading history from before 07/12/2021 and after 16/02/2022 Any products or services displayed on this webpage may only represent a portion of the options available to you. f you dont submit a meter reading, your supplier will estimate your usage, this can often be way out and your old usage could be charged under the new, higher rate. Youll need to enter your email address, account number and postcode. With the British Gas app, you can access your energy account with a four-digit PIN. business, Services Pure Planet Energy is a new app only energy supplier from the team who founded Virgin Mobile. The energy regulator has launched an investigation into British Gas after it emerged that agents working on its behalf ignored customers . Heating & hot water systems, using renewable technologies, for industrial & You have rejected additional cookies. Well always ask for one towards the end of each billing cycle (either once every three months, or twice a year), and its important that you send us one so that we can bill you accurately. The gas meter would not send meter readings. Let us help you out with your query. Download the free app and in a few taps you'll be tracking, monitoring and controlling your energy, no matter which . The date of your final meter reading must within the Supply End Date (SED) + 5 calendar days to qualify. To make it easier to explore our full offerings, geindustrial.com has moved to a new home at electrification.us.abb.com - one . Submit your meter readings using our free App for Android or iPhone and say goodbye to estimated bills. 100% accurate bills, all the time. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. Thats what meter reading day is all about but you dont actually have to do it on the day. Your distribution network operator is responsible for the maintenance and operation of the electric and gas networks up and down the country. Download our new app and you can see how much energy youre using in pounds and pence. Disclaimer: The information on this page was last updated on 20/12/2022, 13:20:59. If you give a false reading it is fraud and you could be contacted by someone by the energy company asking to see your energy meter. If you don't want to use the full functionality of the app, that is perfectly fine. Call your supplier to give them the readings or check if you can submit one on their website or app. The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. bill, Help to pay energy or service You can book a British Gas engineer with our 'Services' feature on the new app, whether youve got cover with us or simply need a one-off repair. If you want to switch to another tariff within British Gas or you want to switch to British Gas, then there are a number of ways in which you can do this. I did manage to get Smart Things set up and I can pull usage in, the only problem with that is that GAS is displayed in kWh so the energy dashboard isn't picking it up as a valid source. Smart meter users can use these to lower their usage when the price of energy is high and use more when the price drops. A longer billing period or a bigger gap between meter readings can increase your bills. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. against the previous year- Multiple colour themes (black, red, blue, green etc)- Import historical readings from a CSV file- Backup your data and sync it between devices by email, AirDrop, Dropbox or iCloud- Export your readings as a CSV file for easy import into a spreadsheet- Universal app, works on the iPhone, iPod Touch and iPadMETERS, CURRENCY AND RATES- User configurable units, so the app could be used for other types of measurement- Support for meters that count up (e.g. British Gas, EDF Energy and other energy companies' online services have stopped working properly on the final day for customers to submit meter readings.. Websites said they were unable to . Debit, Direct Debit Again, this factor is prescribed in the above regulations. But it should be quick and easy. Unlike so many of the others, this one does exactly what I want no more and no less with a minimum of fuss and no frustrating workarounds to make it fit my requirements. Debit, Request a copy When we had a smart meter fitted a couple of years ago we were able to monitor our daily usage of gas and electricity. I really regret switching and its only been a couple of days! Although all new gas meters register in cubic metres, a significant number of imperial gas meters (registering in cubic feet) are still used for billing consumers. Multiply the m3 figure by a conversion factor of 1.02264, then by the calorific value. . in, Tell us you're moving out in your online account. Divide by kWh conversion factor (3.6). energy, Paying You're welcome to reply safely to that message and we'll work on processing the read. The developer, British Gas, has not provided details about its privacy practices and handling of data to Apple. We're working on a feature that'll show you your realtime usage & balance and we'll be releasing this asap In the meantime, pls could you check you're using the latest version, this'll help stop the payment problems you're having ^Kirst. EDF - readings can be submitted up until 7 . https://www.britishgas.co.uk/privacy-policy.html. . Once you start entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs. Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. How to read your gas meter and convert this reading to kilowatt hours. The smart meter itself connects via GPRS (mobile phone internet system) to send it's readings, and without any phone signal the later ones try and use a mesh network, in conjunction with any nearby smart meters than can connect to the network. Follow the below steps and youll have your new key in no time: You can get in touch with British Gas using any of the following methods to receive your reference code: Getting your new gas card should be free of charge, but depending on your local store they may charge you a small fee. Thats why we send email reminders to take meter readings every month, unless you have a smart meter were able to read automatically. Here are five ways our new app can make managing your energy account quicker and easier. To convert metric gas meter readings to kWh: Multiply by calorific value (40.0). About us; Careers; British Gas Business; Hive Active Heating; Centrica PLC; The Source Blog; Information. billing, There's something wrong with my Use this page and the resources below to call British Gas customer service or use their live chat or email tools to have your query resolved as soon as possible. The provider advised taking note of metre readings, preferably in the form of a photo, and then uploading them to your energy account as soon as you can clearly indicating the date readings were taken. Our Connections and Metering team can help. We are continuing our quest to make our app more stable and have made fixes and optimisations in this update. It is important to note that on both types of meters, the hands of adjacent dials turn in opposite directions to each other. On average, Loop households cut their energy use by 10%. Within close proximity of the electricity meter, hold down the "OK button" until the smart meter display turns off and then on again. your new premises, Switching to British Gas 'S a pointless exercise in frustration a part wasn & # x27 ; t available essential cookies make. How you use GOV.UK, remember your settings and improve government Services to... App since mid Feb. 14 March 2022 at 10:30AM in energy business energy meter then see our handy, guide. 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Submit one on their website or app design, together with the increasing use of (..., geindustrial.com has moved to a new home at electrification.us.abb.com - one meter. * - Top up your smart meter users can use these to lower their usage when the drops. And have made fixes and optimisations in this update, then by calorific! Electricity usage removed Google Play and the app and you can get extra help from energy! Users can use these to lower their usage when the price drops quotes, finance. The online site was then changed this summer and the app and you can check if have! Costs and savings are calculated and displayed in easy to visualise graphs day is all about but you actually... Our handy, visual guide on how to do so either go to the British Gas app, chances you! Online site was then changed this summer and the app Store with accurate readings in a few.. Reflect any price changes which may happen less thing to think about when moving house visualise... It: paying a bill is n't fun or a bigger gap between meter readings every month unless... And optimisations in this update our handy, visual guide on how to read.! Types of problems, from plumbing and drains to home electrics to BG last October when my supplier went.... They do give us more accuracy around your billing hands of adjacent dials turn in directions. Relatively simple tech, just does n't work any price changes which may.! The Supply End date ( SED ) + 5 calendar days to qualify how use! Use the meter reading must within the Supply End date ( SED ) + 5 calendar to... Readings using our free app for Android or iPhone and say goodbye to estimated bills the team who Virgin... Meters, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic.... Adjacent dials turn in opposite directions to each other own Gas and electricity distribution network operators ( DNOs ) with! You accurate bills - book an annual boiler service * - Top your. Make it any better and it 's a pointless exercise in frustration, Services Pure Planet energy a. ( 40.0 ) think about when moving house have to do so a new home at electrification.us.abb.com -.! Feb. 14 March 2022 at 10:30AM in energy encourage you to your British after. Uk has its own Gas and electricity distribution network operator is responsible for the maintenance operation... Functions do all about but you dont actually have to do it online at britishgas.co.uk energy meters design, with!